What to Look for When Choosing a Managed IT Service Provider

These days, it is becoming increasingly common for businesses of all shapes and sizes to work alongside an IT support company. These companies are able to provide a whole host of services to businesses in need and arguably one of the most important and most popular being managed IT services. As you may expect, there are numerous benefits to this all-inclusive service and it is no surprise that so many businesses are choosing to reap these. 

When deciding that you’d like an external company to manage all of your IT services and provide you with complete IT maintenance and support, you will find that you’re spoilt for choice. There are many different managed IT service providers to choose from and it is undeniably important to ensure that you’re opting for the best possible team to assist you. So, to help any businesses who are currently trying to narrow down the many companies offering them services, below is a list of things you should look out for when making your choice. 

Years of Experience

This is definitely one of the main things to look out for when choosing a managed IT service provider. There is no denying that experience is beneficial for a vast number of reasons and this alone can make such a huge difference to the service you receive. Ideally, try to find a company that has worked with businesses similar to yours for many years, this is always worthwhile. 

24/7/365 Support 

Being able to get support 24 hours a day, 365 days a year is essential and if a managed IT service provider doesn’t offer this then it is likely that they aren’t the best option. You should be able to reach a dedicated helpdesk team whenever it is that you require them and they should instantly help you to solve the issues you’re facing. 

Dedicated Account Manager 

It is incredibly helpful to have a dedicated account manager that understands your individual business needs too and this is something else to look out for when choosing a managed IT service provider. This account manager should be available to provide you with personal support and ensure that everything is handled efficiently for you. 

Provides Quick, Effective Responses 

You should ensure that a managed IT service provider will act upon your requests quickly and ideally, their response times should be under four hours. Ensure you’re checking how long it will take a company to begin working on the issues you’re facing and look for a team that is proactive. They should be able to provide quick responses as and when required. 

Convenient Online Portal 

Not all managed IT service providers will use online portals but they are incredibly helpful. Look for a company that allows you to not only log requests or issues on a secure online portal, but also track these as they’re dealt with too. This makes things much easier for you as a busy business owner and prevents you from needing to make lots of follow up phone calls. 

Additional Services

When you’re deciding which company to turn to, you should ensure you’re looking at all of the services available to you. Not only should a managed IT service provider offer monitoring and maintenance services, but ideally they should provide additional services such as strategic IT support too. So, always look at what else they can offer you. 

Choosing a Managed IT Service Provider

Hopefully, the information above will help you to decide which managed IT service provider to work with. When looking for everything mentioned above, you can ensure that you’re not only choosing a team that is able to meet all of your individual needs, but that you’re also opting for a company that can benefit your business in many different ways. You can guarantee that you will thank yourself for not rushing this decision and carefully choosing your managed IT service provider. 

When considering who you would like to assist your business, be sure to visit the Key Insite website today. We are proud to offer exemplary comprehensive managed IT services and you can rely on us to meet all of your individual needs, no matter what they may be. If you have any questions at all or you’d like some more information about us as a managed IT service provider, please don’t hesitate to ask, we will gladly assist you further in any way we’re able to.