“Thought I’d quickly drop a message about Toby…
I messaged to say the new laptop was in and how best to set it up…he called and said he’d pop by tomorrow morning to pick it up and then would do it straight away.
We’re all hugely impressed by the service your team provides us.
I pay a lot of people to do things for us…very few people match my expectations, let alone exceed them.
Please pass on the message to your staff, how much our team appreciate their efforts.”