What to Look for When Choosing a Managed IT Service Provider

These days, it is becoming increasingly common for businesses of all shapes and sizes to work alongside an IT support company. These companies are able to provide a whole host of services to businesses in need and arguably one of the most important and most popular being managed IT services. As you may expect, there are numerous benefits to this all-inclusive service and it is no surprise that so many businesses are choosing to reap these. 

When deciding that you’d like an external company to manage all of your IT services and provide you with complete IT maintenance and support, you will find that you’re spoilt for choice. There are many different managed IT service providers to choose from and it is undeniably important to ensure that you’re opting for the best possible team to assist you. So, to help any businesses who are currently trying to narrow down the many companies offering them services, below is a list of things you should look out for when making your choice. 

Years of Experience

This is definitely one of the main things to look out for when choosing a managed IT service provider. There is no denying that experience is beneficial for a vast number of reasons and this alone can make such a huge difference to the service you receive. Ideally, try to find a company that has worked with businesses similar to yours for many years, this is always worthwhile. 

24/7/365 Support 

Being able to get support 24 hours a day, 365 days a year is essential and if a managed IT service provider doesn’t offer this then it is likely that they aren’t the best option. You should be able to reach a dedicated helpdesk team whenever it is that you require them and they should instantly help you to solve the issues you’re facing. 

Dedicated Account Manager 

It is incredibly helpful to have a dedicated account manager that understands your individual business needs too and this is something else to look out for when choosing a managed IT service provider. This account manager should be available to provide you with personal support and ensure that everything is handled efficiently for you. 

Provides Quick, Effective Responses 

You should ensure that a managed IT service provider will act upon your requests quickly and ideally, their response times should be under four hours. Ensure you’re checking how long it will take a company to begin working on the issues you’re facing and look for a team that is proactive. They should be able to provide quick responses as and when required. 

Convenient Online Portal 

Not all managed IT service providers will use online portals but they are incredibly helpful. Look for a company that allows you to not only log requests or issues on a secure online portal, but also track these as they’re dealt with too. This makes things much easier for you as a busy business owner and prevents you from needing to make lots of follow up phone calls. 

Additional Services

When you’re deciding which company to turn to, you should ensure you’re looking at all of the services available to you. Not only should a managed IT service provider offer monitoring and maintenance services, but ideally they should provide additional services such as strategic IT support too. So, always look at what else they can offer you. 

Choosing a Managed IT Service Provider

Hopefully, the information above will help you to decide which managed IT service provider to work with. When looking for everything mentioned above, you can ensure that you’re not only choosing a team that is able to meet all of your individual needs, but that you’re also opting for a company that can benefit your business in many different ways. You can guarantee that you will thank yourself for not rushing this decision and carefully choosing your managed IT service provider. 

When considering who you would like to assist your business, be sure to visit the Key Insite website today. We are proud to offer exemplary comprehensive managed IT services and you can rely on us to meet all of your individual needs, no matter what they may be. If you have any questions at all or you’d like some more information about us as a managed IT service provider, please don’t hesitate to ask, we will gladly assist you further in any way we’re able to. 

The Undeniable Benefits Of Cloud Computing Services

It is fair to say that the vast majority of businesses, no matter what size they may be, use multiple different computing services daily. From having dedicated servers and using specific software to requiring data storage, without even realising, businesses wouldn’t be able to function efficiently without a range of these services. As you may be aware, these days, businesses have the option to use cloud computing services and this is becoming increasingly popular. 

Simply put, cloud computing is where all required computing services are available over the internet rather than needing to be on-premises as they traditionally would be. Essentially, you will have access to all of your software etc. on any PCs or laptop as long as you have access to the internet. If you’re interested in finding out more about cloud computing services and you’re wondering what the benefits are to upgrading your business to this modern web-based solution, keep reading today. 

Cost-effective option 

Having cloud computing services can be much more cost-effective as it eliminates many of your expenses in this regard. From not needing to buy hardware and software to not having to pay an IT team to manage these things on-site, cloud computing can dramatically reduce your overheads, which is always beneficial for businesses. 

Much more flexible 

Due to the fact that you’re able to add and remove software, as well as the number of users, as and when you need to, usually in no time at all, makes cloud computing services a much more flexible solution. Of course, you can access your computing services from anywhere that you have access to the internet too, so it really couldn’t be more flexible. 

Scalable and future proof 

Many businesses will agree that one of the biggest benefits of cloud computing services is that they’re easily able to meet your ever changing business needs. As your business grows, this cloud-based solution can be adapted to ensure that it keeps up with your demands. No matter what size your business may be, it really is a future proof solution for you. 

Increased productivity

Often, having cloud computing services can increase the productivity of your employees too. They will have absolutely everything that they need no matter where they’re working from, so they don’t necessarily need to be in the office to work efficiently and effectively. This is incredibly beneficial, especially if your employees don’t always work on-site. 

Reduce potential downtime 

With cloud computing services, not only is it easier than ever before to do things such as backup your data, which is invaluable, but they also enable your employees to keep working should your hardware fail. This can be incredibly beneficial in situations such as power outages and it can help you to reduce any potential downtime. 

Incredibly secure 

Cybersecurity threats are continually evolving and adapting, for this reason, businesses also need to ensure that their protection against them is too. Thankfully, those who provide cloud computing services will work hard to ensure that they are incredibly secure so you won’t need to worry in this regard. They can even potentially strengthen your businesses overall security. 

Finding a company to assist you with cloud computing services 

Ultimately, it is fair to say that cloud computing services can be incredibly beneficial to businesses of all shapes and sizes. No matter how many computing services you use on a day-to-day basis, swapping to this web-based solution is a brilliant idea and it is something that you should seriously consider doing. To speak to an expert about cloud computing services in more detail, don’t hesitate to contact our team here at Key Insite today. 

Not only will we gladly provide you with any additional information that you may require in this regard, but we are also able to create a tailored cloud computing package for your business too. From secure storage and online software to cloud-based phone systems, we will ensure that the package created for you is able to meet all of your business needs and requirements. Our knowledgeable team will gladly offer you comprehensive all day, everyday IT support too, so you will never have to worry in this regard. We look forward to assisting you further. 

3 New Phone systems Installed

We have been busy helping our clients work from home or where ever with a 3cx cloudbased phone system. Our clients can make and receive calls at home just as easy as in the office without any call diversions etc.   Receptionists can take calls and transfer them to the correct extension from home just as they can in the office .. Welcome to the new way of working

If your interested in the same for your company please call Howard on 0333 311 0041 or enter your detail here

So what next?

Here at Keyinsite we have been busy preparing our clients for the next chapter in how their staff will work from both Home and the office.

We have also taken this opportunity while they have little or no staff in their offices to upgrades Pcs from win7 to win10 all done remotely.

For another client upgrading their WAN from MPLS to SD-Wan saving them a fortune, and for a few more installing new clould based phone systems, enabling them all to work from home seamlessly.

How could we help you with our proactive approach

Stay safe.

Thank You

It’s been a busy week.. and we’d like to thank all our clients for bearing with us and especially those who have taken the time to thank us personally for helping them get their staff set up to work from home. All our services running as usual and we’re feeling fortunate that we can work remotely ourselves and help others too.

COVID-19 UPDATE WORKING FROM HOME

Only 2 weeks ago we were talking about the possibility of remote working and business continuity and now, following government advice, working from home has become a necessity for many. During these uncertain and challenging times we are committed to ensuring we continue to give our clients the high standards of IT support that we are known for. Most of our systems and support can all be accessed remotely and if we have to be on client sites for technical reasons or delivering hardware all staff are following government guidelines regarding hygiene and distancing. We are now implementing additional support for many clients so they can follow government advice and enable their staff to work from home where possible. If you need help getting staff set up or aren’t even sure what you need please get in touch we are still here to help.

Are you prepared for remote working?

There are a number of reasons why staff sometimes need to work from home. Travel issues, family emergencies and illness have always had an impact on whether an employee is in the office and bad weather conditions and flooding seem to cause problems every year.

Now with the potential coronavirus health epidemic we are being told staff may have to work from home for extended periods of time so it’s a good time to make sure you’ve considered your options. It’s always a good idea to consider remote working as part of your business continuity plan anyway but the important thing is to be prepared and today with the right resources and technology it’s easier than ever.

There are various ways we can help you to enable staff working from home, including VPN access, remote desktop and supplying additional laptops and phones. More importantly we can help you consider the questions you need to ask to make sure your IT doesn’t let you down in the event of workplace change.

Call Howard on 0333 311 0041 or leave your details below to find out more.




Welcome to our new website

Our blog will be regularly updated with the latest Keyinsite news including some of our projects we think you might be interested in.

We’ll also be featuring links to interesting articles and other news from the IT industry. As always we want to engage with our clients and welcome your feedback so do let us know if there are any particular topics of interest youd like us to cover on here.