Why All Businesses Should Consider Using an External IT Support Company

In this digital day and age, the vast majority of businesses will rely heavily on technology. No matter what size your company may be, it is highly likely that without this you would be unable to function effectively and efficiently. However, when it comes to IT support, this is something that is frequently overlooked. Many companies, especially start-ups or SMEs, will attempt to keep costs down by handling this in-house. 

Often, instead of asking a member of their current team to juggle IT support services alongside their main role, businesses should consider using an external IT support company. This is incredibly common nowadays and there are some effective and efficient companies that provide comprehensive services to those in need of professional support. If you’ve never really considered an external IT support company like Key Insite before, and you’re wondering why they’re so popular, keep reading today. 

Ensures IT Problems are Always Handled Correctly

This is undeniably one of the biggest benefits of using an external IT support company and it is one of the main reasons why so many businesses choose to work with IT professionals. Knowing you have an experienced team on hand to assist you can provide complete peace of mind and prevent any worry in relation to how your business handles it’s IT problems. 

Benefit from Expert Advice 

When you receive outsourced IT support, not only will a team of specialists be able to help with issues you’re facing, but they can also provide you with tailored advice too. Should you be wanting to make changes to your IT strategy or invest in new IT supplies, they will be able to ensure that you’re making the right decisions for your business. 

Can Prevent Unnecessary Downtime 

As you’re probably well aware, downtime can be detrimental to businesses and IT downtime, in particular, can cause a whole host of additional problems. Thankfully, IT support companies can help to prevent unexpected and unnecessary downtime by ensuring that anything you rely on is always working efficiently. The services they provide are undeniably cost-effective. 

Reduces Risks of a Cybersecurity Breach

With the help of an external IT team, you can get support with everything from web filtering and firewalls to antivirus software and email security. These things will dramatically reduce the risk of you experiencing a cyber-attack or any form of a security breach, so you can continue your day-to-day business without any undue concerns. 

Keeps your Software and Systems up to Date

Technology is continually evolving and there are frequent updates that can improve businesses, however, many are unaware of these. You can trust that our IT support professionals will keep track of these updates and ensure that your software and systems are continually benefiting from the latest advancements. Many are surprised just how much of a difference this can make. 

Can Prevent any IT Issues 

Prevention is always better than cure and as far as IT is concerned, being able to preempt potential issues rather than rushing to fix them is a huge benefit to working with an IT support company. They will constantly be monitoring your business’ IT and if there seems like an issue may arise, they will prevent it or fix it before you even realise it came up.

Finding a Reliable IT Support Company

When your company relies on technology on a daily basis, there is no denying that it is beneficial to work alongside an external IT support company. You can guarantee that they will be incredibly supportive, often in more ways than you initially realise, and they can make running a business much easier. Why not look into experienced IT support companies in more detail?

Here at Key Insite, we are a professional business made up of IT professionals and we will gladly answer any questions that you may have about how IT support companies can help you. We are proud to offer complete IT support and management services to local, national and international SME businesses too, so we will happily assist you should you wish to work with an external company yourself. You can trust that you will be in experienced hands when you choose us as your IT support company. 

How IT Support Companies Can Assist SMEs

Small and mid-size enterprises, SMEs, account for such a huge percentage of businesses here in the UK and they tend to require just as much support and assistance as larger enterprises. Often, businesses of these sizes can overlook specific support that is available to them and this can be for many different reasons, but it is often because they don’t actually realise how beneficial it will be. 

Independent IT support companies, in particular, can provide SMEs with so many different invaluable services, all of which are worthwhile looking into further. There is no denying that IT plays such an important role in all smaller businesses nowadays and if you don’t have an in-house IT support team, then outsourcing a professional company is incredibly beneficial. If you’re wondering how IT support companies will be able to assist you, keep reading today. Below is some information regarding the different services that they can offer. 

Purchasing IT equipment 

The vast majority of SMEs will have a range of IT equipment that they wouldn’t be unable to function without. Should you require any additional equipment, an IT support company can provide you with advice and recommendations on what to buy. You may find that they can even negotiate with manufacturers to get the best possible price for anything you need too. 

IT consultancy 

Often, IT support companies will also be able to provide SMEs with a strategic consultancy as well. Many are unaware of just how much of a difference the correct IT can make to the productivity and efficiency of a business. Never underestimate just how beneficial this specific service can be and how much of an impact properly panned IT can make. 

Cloud services 

It is becoming increasingly popular for small and medium-sized businesses to take advantage of cloud services. If you’re unaware of what these are, an IT support company will be able to assist you further in this regard. They can help you understand this modern web-based solution and tailor a cloud package to your individual business needs. 


This is a service that all SMEs should be aware of and IT security should be of high priority to all businesses. IT support companies can help you to ensure that your business is protected against cyber threats and that you have backup and security procedures in place. This is probably one of the most important and beneficial services provided by professional companies. 

Communication solutions 

Whilst you may be unaware that IT support companies even offer services for internet, mobile and landline communications, it is fair to say that they can be incredibly helpful. IT professionals can assist you as you navigate through the many communications packages available these days and they will ensure that you’re opting for the most suitable solution. 

Managed IT services 

Many SMEs will be aware of this service and often, this is the most sought after. IT support companies provide reliably managed IT services to any businesses that need it. This service tends to be all-inclusive and for the majority, it is the most beneficial of all the services offered as it eliminates your need for an in-house IT team altogether, so it is incredibly worthwhile. 

Finding an IT support company In Berkshire 

All in all, there is no denying that all of the services mentioned above can be incredibly helpful for SMEs and there are so many benefits to turning to an experienced company for assistance with your business’ IT. It is fair to say that they can make a huge difference to the day-to-day running of your business and when being provided with these services, you will no longer need to worry about the technical side of your business at all.

If you’re searching for an IT support company in Berkshire who can provide you with many of the different services mentioned above, please don’t hesitate to reach out to our team here at Key Insite today. As a small friendly company made up of IT professionals, all of whom have a wealth of knowledge and experience, you can rely on us to provide you with a comprehensive range of IT support services. We look forward to assisting you further in any way required.