What to Look for When Choosing a Managed IT Service Provider

These days, it is becoming increasingly common for businesses of all shapes and sizes to work alongside an IT support company. These companies are able to provide a whole host of services to businesses in need and arguably one of the most important and most popular being managed IT services. As you may expect, there are numerous benefits to this all-inclusive service and it is no surprise that so many businesses are choosing to reap these. 

When deciding that you’d like an external company to manage all of your IT services and provide you with complete IT maintenance and support, you will find that you’re spoilt for choice. There are many different managed IT service providers to choose from and it is undeniably important to ensure that you’re opting for the best possible team to assist you. So, to help any businesses who are currently trying to narrow down the many companies offering them services, below is a list of things you should look out for when making your choice. 

Years of Experience

This is definitely one of the main things to look out for when choosing a managed IT service provider. There is no denying that experience is beneficial for a vast number of reasons and this alone can make such a huge difference to the service you receive. Ideally, try to find a company that has worked with businesses similar to yours for many years, this is always worthwhile. 

24/7/365 Support 

Being able to get support 24 hours a day, 365 days a year is essential and if a managed IT service provider doesn’t offer this then it is likely that they aren’t the best option. You should be able to reach a dedicated helpdesk team whenever it is that you require them and they should instantly help you to solve the issues you’re facing. 

Dedicated Account Manager 

It is incredibly helpful to have a dedicated account manager that understands your individual business needs too and this is something else to look out for when choosing a managed IT service provider. This account manager should be available to provide you with personal support and ensure that everything is handled efficiently for you. 

Provides Quick, Effective Responses 

You should ensure that a managed IT service provider will act upon your requests quickly and ideally, their response times should be under four hours. Ensure you’re checking how long it will take a company to begin working on the issues you’re facing and look for a team that is proactive. They should be able to provide quick responses as and when required. 

Convenient Online Portal 

Not all managed IT service providers will use online portals but they are incredibly helpful. Look for a company that allows you to not only log requests or issues on a secure online portal, but also track these as they’re dealt with too. This makes things much easier for you as a busy business owner and prevents you from needing to make lots of follow up phone calls. 

Additional Services

When you’re deciding which company to turn to, you should ensure you’re looking at all of the services available to you. Not only should a managed IT service provider offer monitoring and maintenance services, but ideally they should provide additional services such as strategic IT support too. So, always look at what else they can offer you. 

Choosing a Managed IT Service Provider

Hopefully, the information above will help you to decide which managed IT service provider to work with. When looking for everything mentioned above, you can ensure that you’re not only choosing a team that is able to meet all of your individual needs, but that you’re also opting for a company that can benefit your business in many different ways. You can guarantee that you will thank yourself for not rushing this decision and carefully choosing your managed IT service provider. 

When considering who you would like to assist your business, be sure to visit the Key Insite website today. We are proud to offer exemplary comprehensive managed IT services and you can rely on us to meet all of your individual needs, no matter what they may be. If you have any questions at all or you’d like some more information about us as a managed IT service provider, please don’t hesitate to ask, we will gladly assist you further in any way we’re able to. 

Why All Businesses Should Consider Using an External IT Support Company

In this digital day and age, the vast majority of businesses will rely heavily on technology. No matter what size your company may be, it is highly likely that without this you would be unable to function effectively and efficiently. However, when it comes to IT support, this is something that is frequently overlooked. Many companies, especially start-ups or SMEs, will attempt to keep costs down by handling this in-house. 

Often, instead of asking a member of their current team to juggle IT support services alongside their main role, businesses should consider using an external IT support company. This is incredibly common nowadays and there are some effective and efficient companies that provide comprehensive services to those in need of professional support. If you’ve never really considered an external IT support company like Key Insite before, and you’re wondering why they’re so popular, keep reading today. 

Ensures IT Problems are Always Handled Correctly

This is undeniably one of the biggest benefits of using an external IT support company and it is one of the main reasons why so many businesses choose to work with IT professionals. Knowing you have an experienced team on hand to assist you can provide complete peace of mind and prevent any worry in relation to how your business handles it’s IT problems. 

Benefit from Expert Advice 

When you receive outsourced IT support, not only will a team of specialists be able to help with issues you’re facing, but they can also provide you with tailored advice too. Should you be wanting to make changes to your IT strategy or invest in new IT supplies, they will be able to ensure that you’re making the right decisions for your business. 

Can Prevent Unnecessary Downtime 

As you’re probably well aware, downtime can be detrimental to businesses and IT downtime, in particular, can cause a whole host of additional problems. Thankfully, IT support companies can help to prevent unexpected and unnecessary downtime by ensuring that anything you rely on is always working efficiently. The services they provide are undeniably cost-effective. 

Reduces Risks of a Cybersecurity Breach

With the help of an external IT team, you can get support with everything from web filtering and firewalls to antivirus software and email security. These things will dramatically reduce the risk of you experiencing a cyber-attack or any form of a security breach, so you can continue your day-to-day business without any undue concerns. 

Keeps your Software and Systems up to Date

Technology is continually evolving and there are frequent updates that can improve businesses, however, many are unaware of these. You can trust that our IT support professionals will keep track of these updates and ensure that your software and systems are continually benefiting from the latest advancements. Many are surprised just how much of a difference this can make. 

Can Prevent any IT Issues 

Prevention is always better than cure and as far as IT is concerned, being able to preempt potential issues rather than rushing to fix them is a huge benefit to working with an IT support company. They will constantly be monitoring your business’ IT and if there seems like an issue may arise, they will prevent it or fix it before you even realise it came up.

Finding a Reliable IT Support Company

When your company relies on technology on a daily basis, there is no denying that it is beneficial to work alongside an external IT support company. You can guarantee that they will be incredibly supportive, often in more ways than you initially realise, and they can make running a business much easier. Why not look into experienced IT support companies in more detail?

Here at Key Insite, we are a professional business made up of IT professionals and we will gladly answer any questions that you may have about how IT support companies can help you. We are proud to offer complete IT support and management services to local, national and international SME businesses too, so we will happily assist you should you wish to work with an external company yourself. You can trust that you will be in experienced hands when you choose us as your IT support company. 

The Benefits of Using a Business IT Consultancy

When turning to an experienced IT company for assistance, many businesses will be looking specifically for general support or data security services. It isn’t uncommon for people to overlook the other additional services that are available, such as IT consultancy services. This particular service is more beneficial than businesses realise and definitely something that should be taken advantage of, no matter how long a business has been up and running. 

As you may expect, when using a business IT consultancy service, you will be receiving unbiased expert advice regarding your company’s IT and a professional will work closely with you to ensure nothing is overlooked. If you have never used IT consultancy services before, you may be wondering whether they are really worthwhile, so our team here at Key Insite have listed some of the biggest benefits to a service of this kind. 

Identify Opportunities for Improved Productivity

Many businesses are unaware of how much of a difference IT can make to their productivity and efficiency. An IT consultancy service can help you to realise this and identify any opportunities that will go on to increase your employees’ productivity and in turn, benefit your business in numerous ways. You can find out what really makes a difference to your business. 

Ensure your IT Solutions are Effective 

All businesses have different objectives and an IT consultancy will help you to ensure that your IT solutions are helping you to meet these. An expert can provide you with IT recommendations that are fully aligned to your individual objectives and they can assist you in ensuring that you’re using solutions that are most suitable for your business. 

Implement the Right Strategies for your Business

IT is such an essential part of any business and you can’t afford to leave it out of the boardroom or your business plan. During an IT consultancy, experienced professionals will get to know your business and work with you at a strategic level to both devise and implement tailored strategies for your business. They will ensure that your IT will no longer be overlooked. 

Gain an Outside Perspective

Often, when you have done things the same way for many years, you become complacent. An IT consultant will provide you with an outside perspective to your IT solutions and help you to see things from a different angle. This new perspective will open your eyes to both the positives and negatives of your current strategies, allowing you to make any required changes. 

Improves your Awareness of IT

For many, IT isn’t something that they think about on a daily basis and it isn’t uncommon for it to be forgotten about once set up. Using an IT consultancy will improve your overall awareness of how IT affects your business and help you to see the importance of this. You will find that this goes on to change the way that you look at IT from then on.

Ensure your IT is Properly Budgeted for 

Not only can an IT professional help to ensure that your IT is properly planned, but they will also make sure that it is budget for too. Often, businesses aren’t aware of how cost-effective IT can be and an IT consultancy can provide you with solutions that aren’t just in line with your predetermined budget, but solutions that are also able to facilitate growth and development.

Finding a Company that Offers an IT Consultancy in Slough 

In reality, all businesses should be using IT consultancy services and it is undeniably beneficial to do so. You will be surprised just how much you can get out of a service of this kind and it is likely that you will see vast improvements in your business when implementing any professional recommendations and acting upon the advice provided to you. 

If you’re looking for an expert company that provides an IT consultancy in Slough, be sure to contact us at Key Insite. We have been assisting businesses in a vast range of industries with their IT and we can work with you as a trusted strategic partner across several areas of your business. Of course, we offer the many other services you expect from an IT company too, so you can rely on us to provide you with the comprehensive support you require. We look forward to assisting you further in any way you need. 

The Undeniable Benefits Of Cloud Computing Services

It is fair to say that the vast majority of businesses, no matter what size they may be, use multiple different computing services daily. From having dedicated servers and using specific software to requiring data storage, without even realising, businesses wouldn’t be able to function efficiently without a range of these services. As you may be aware, these days, businesses have the option to use cloud computing services and this is becoming increasingly popular. 

Simply put, cloud computing is where all required computing services are available over the internet rather than needing to be on-premises as they traditionally would be. Essentially, you will have access to all of your software etc. on any PCs or laptop as long as you have access to the internet. If you’re interested in finding out more about cloud computing services and you’re wondering what the benefits are to upgrading your business to this modern web-based solution, keep reading today. 

Cost-effective option 

Having cloud computing services can be much more cost-effective as it eliminates many of your expenses in this regard. From not needing to buy hardware and software to not having to pay an IT team to manage these things on-site, cloud computing can dramatically reduce your overheads, which is always beneficial for businesses. 

Much more flexible 

Due to the fact that you’re able to add and remove software, as well as the number of users, as and when you need to, usually in no time at all, makes cloud computing services a much more flexible solution. Of course, you can access your computing services from anywhere that you have access to the internet too, so it really couldn’t be more flexible. 

Scalable and future proof 

Many businesses will agree that one of the biggest benefits of cloud computing services is that they’re easily able to meet your ever changing business needs. As your business grows, this cloud-based solution can be adapted to ensure that it keeps up with your demands. No matter what size your business may be, it really is a future proof solution for you. 

Increased productivity

Often, having cloud computing services can increase the productivity of your employees too. They will have absolutely everything that they need no matter where they’re working from, so they don’t necessarily need to be in the office to work efficiently and effectively. This is incredibly beneficial, especially if your employees don’t always work on-site. 

Reduce potential downtime 

With cloud computing services, not only is it easier than ever before to do things such as backup your data, which is invaluable, but they also enable your employees to keep working should your hardware fail. This can be incredibly beneficial in situations such as power outages and it can help you to reduce any potential downtime. 

Incredibly secure 

Cybersecurity threats are continually evolving and adapting, for this reason, businesses also need to ensure that their protection against them is too. Thankfully, those who provide cloud computing services will work hard to ensure that they are incredibly secure so you won’t need to worry in this regard. They can even potentially strengthen your businesses overall security. 

Finding a company to assist you with cloud computing services 

Ultimately, it is fair to say that cloud computing services can be incredibly beneficial to businesses of all shapes and sizes. No matter how many computing services you use on a day-to-day basis, swapping to this web-based solution is a brilliant idea and it is something that you should seriously consider doing. To speak to an expert about cloud computing services in more detail, don’t hesitate to contact our team here at Key Insite today. 

Not only will we gladly provide you with any additional information that you may require in this regard, but we are also able to create a tailored cloud computing package for your business too. From secure storage and online software to cloud-based phone systems, we will ensure that the package created for you is able to meet all of your business needs and requirements. Our knowledgeable team will gladly offer you comprehensive all day, everyday IT support too, so you will never have to worry in this regard. We look forward to assisting you further. 

Everything You Need To Know About VoIP Services

It is fair to say that all businesses these days use both mobile phones and landline phones. Being able to easily communicate with both colleagues and customers/clients is essential to business success and, for this reason, having the best communications package is more important than ever before. However, with so many different options to consider and such a vast range of phone providers to choose from, it is also more confusing than ever before.

Many businesses these days aren’t aware that there is an additional option that can be incredibly beneficial for them to consider when they’re looking into communication packages; VoIP solutions. You may have never heard of VoIP services before but they are perfect for businesses of all sizes nowadays. So to help anyone wanting to find out more about VoIP, here is a short guide covering all of the basics. 

What is VoIP?

VoIP stands for Voice over Internet Protocol and you may also hear it referred to as IP telephony. This service is slightly different from using a traditional phone line and it is essentially where you make telephone calls through the internet. 

Whilst this may sound quite complicated, when using a VoIP phone, it is unlikely that you will notice a huge difference. Some users simply refer to a VoIP phone as a broadband phone and they are incredibly straightforward to use. 

It is worthwhile noting, however, that you can make VoIP calls from many different devices. Often, businesses will replace their landline phones with specialised IP phones, but you can also make VoIP calls from computers and smartphones too. Essentially, you can call from anywhere that has access to the internet. 

How does VoIP work?

Without going into too much detail, a VoIP system works by converting standard analogue voice signals into digital signals that can be transmitted over the internet. So, simply put, your audio will become digital data which will then be sent via your broadband line. 

There are many different VoIP systems available nowadays, but the most popular and well-known tends to be 3CX. This is a software-based phone system and if you’d like to find out more in this regard, our expert team will be able to provide you with jargon-free additional information. 

What are the benefits of VoIP services?

Often, businesses turn to VoIP services because they enable them to bypass their traditional phone line, phone provider and also call charges. Here are the two main benefits of doing this; 

  1. Reduced costs 

Businesses who frequently use their landlines to make calls to mobile phones and overseas numbers will be aware of just how expensive this can be. Depending on your current traditional phone provider, you may be spending hundreds of pounds a month to make essential calls. 

When you use VoIP, you can dramatically reduce your costs, especially when calling between internal VoIP extensions as this will be completely free. So, if you have offices and/or employees in different countries, this can make a huge difference to you. 

  1. Increased flexibility 

Many employees can only answer calls when they’re at their desk and able to physically get to their landline phone. Whilst this isn’t an issue for some, for others who require more flexibility, it can hinder them and make them miss many important phone calls. 

With VoIP, not only can you easily direct your office number to your mobile whenever you’re not in the office, but you can even transfer a call that you’re in the middle of to your mobile too. You will only need one contact number and you will also seem much more professional.

Finding a company that provides VoIP services in Berkshire 

Hopefully, you will now know a little bit more about VoIP services and just how beneficial they can be to businesses nowadays. There is no denying that when contemplating which communications package to choose, it is worthwhile to carefully consider whether VoIP services would be a good option for your business. Should you ever require any assistance or additional information in this regard, our team at Key Insite will gladly assist you further. 

Here at Key Insite, we are proud to offer VoIP services in Berkshire and you can guarantee that we are the perfect people to reach out to in this regard. Unlike other companies who may offer you VoIP phone services, we also provide on-going maintenance and management to our clients, and you can rely on us to provide you with comprehensive support in this regard. Please don’t hesitate to reach out to us if you have any questions at all about our VoIP services, we will happily answer these for you. 

How IT Support Companies Can Assist SMEs

Small and mid-size enterprises, SMEs, account for such a huge percentage of businesses here in the UK and they tend to require just as much support and assistance as larger enterprises. Often, businesses of these sizes can overlook specific support that is available to them and this can be for many different reasons, but it is often because they don’t actually realise how beneficial it will be. 

Independent IT support companies, in particular, can provide SMEs with so many different invaluable services, all of which are worthwhile looking into further. There is no denying that IT plays such an important role in all smaller businesses nowadays and if you don’t have an in-house IT support team, then outsourcing a professional company is incredibly beneficial. If you’re wondering how IT support companies will be able to assist you, keep reading today. Below is some information regarding the different services that they can offer. 

Purchasing IT equipment 

The vast majority of SMEs will have a range of IT equipment that they wouldn’t be unable to function without. Should you require any additional equipment, an IT support company can provide you with advice and recommendations on what to buy. You may find that they can even negotiate with manufacturers to get the best possible price for anything you need too. 

IT consultancy 

Often, IT support companies will also be able to provide SMEs with a strategic consultancy as well. Many are unaware of just how much of a difference the correct IT can make to the productivity and efficiency of a business. Never underestimate just how beneficial this specific service can be and how much of an impact properly panned IT can make. 

Cloud services 

It is becoming increasingly popular for small and medium-sized businesses to take advantage of cloud services. If you’re unaware of what these are, an IT support company will be able to assist you further in this regard. They can help you understand this modern web-based solution and tailor a cloud package to your individual business needs. 

Cybersecurity 

This is a service that all SMEs should be aware of and IT security should be of high priority to all businesses. IT support companies can help you to ensure that your business is protected against cyber threats and that you have backup and security procedures in place. This is probably one of the most important and beneficial services provided by professional companies. 

Communication solutions 

Whilst you may be unaware that IT support companies even offer services for internet, mobile and landline communications, it is fair to say that they can be incredibly helpful. IT professionals can assist you as you navigate through the many communications packages available these days and they will ensure that you’re opting for the most suitable solution. 

Managed IT services 

Many SMEs will be aware of this service and often, this is the most sought after. IT support companies provide reliably managed IT services to any businesses that need it. This service tends to be all-inclusive and for the majority, it is the most beneficial of all the services offered as it eliminates your need for an in-house IT team altogether, so it is incredibly worthwhile. 

Finding an IT support company In Berkshire 

All in all, there is no denying that all of the services mentioned above can be incredibly helpful for SMEs and there are so many benefits to turning to an experienced company for assistance with your business’ IT. It is fair to say that they can make a huge difference to the day-to-day running of your business and when being provided with these services, you will no longer need to worry about the technical side of your business at all.

If you’re searching for an IT support company in Berkshire who can provide you with many of the different services mentioned above, please don’t hesitate to reach out to our team here at Key Insite today. As a small friendly company made up of IT professionals, all of whom have a wealth of knowledge and experience, you can rely on us to provide you with a comprehensive range of IT support services. We look forward to assisting you further in any way required. 

3 New Phone systems Installed

We have been busy helping our clients work from home or where ever with a 3cx cloudbased phone system. Our clients can make and receive calls at home just as easy as in the office without any call diversions etc.   Receptionists can take calls and transfer them to the correct extension from home just as they can in the office .. Welcome to the new way of working

If your interested in the same for your company please call Howard on 0333 311 0041 or enter your detail here

So what next?

Here at Keyinsite we have been busy preparing our clients for the next chapter in how their staff will work from both Home and the office.

We have also taken this opportunity while they have little or no staff in their offices to upgrades Pcs from win7 to win10 all done remotely.

For another client upgrading their WAN from MPLS to SD-Wan saving them a fortune, and for a few more installing new clould based phone systems, enabling them all to work from home seamlessly.

How could we help you with our proactive approach

Stay safe.

Thank You

It’s been a busy week.. and we’d like to thank all our clients for bearing with us and especially those who have taken the time to thank us personally for helping them get their staff set up to work from home. All our services running as usual and we’re feeling fortunate that we can work remotely ourselves and help others too.

COVID-19 UPDATE WORKING FROM HOME

Only 2 weeks ago we were talking about the possibility of remote working and business continuity and now, following government advice, working from home has become a necessity for many. During these uncertain and challenging times we are committed to ensuring we continue to give our clients the high standards of IT support that we are known for. Most of our systems and support can all be accessed remotely and if we have to be on client sites for technical reasons or delivering hardware all staff are following government guidelines regarding hygiene and distancing. We are now implementing additional support for many clients so they can follow government advice and enable their staff to work from home where possible. If you need help getting staff set up or aren’t even sure what you need please get in touch we are still here to help.