All Day, Every Day IT Support: Dependable IT support all day and night, to keep your business running
Our team is your team. Your 24/7 IT support service includes:
All Day, Every Day IT Support, 365 Days: We are available all day, all night and during bank holidays, to provide you with the computer and general IT support services you need. You'll always deal with real and friendly people, based in the UK and no automated telephone services.
- If something isn’t working and 2 or more people are affected, we’ll start working on it within 10 minutes
- If just one person is affected within 30 minutes
- For other requests, we’ll start working on it within a maximum of four hours
Monitoring and Maintenance: It’s not just about fixing things should they go wrong, but also about keeping them up-to-date and working in the first place. On-going monitoring and maintenance ensures your systems are performing well.
IT Support Aligned to your Strategy: IT is about more than your systems. It’s about your business plans and is fundamental to the execution of your strategy. We work closely with you, to ensure your IT is aligned with your overall business direction.
Anywhere Support: Whatever your issue, we’ll deal with it. If it can’t be dealt with when you call us, we’ll send one of our experts to your office or place of work.
Your Own Reliable Account Manager: Your Account Manager will always be available when you need them.
How our All Day, Every Day IT Support Service Works
- You can log any requests or issues over the phone, by email or using our secure online portal
- You can also use the portal to track your requests as they are dealt with by our experts
- Your ticket will be logged by an experienced engineer. Many IT companies just employ staff to answer calls and enter the tickets. We believe this wastes your time.
For a simple question or anything you didn't find here, more information on our 24/7 IT support service, or to receive a quote, email us or call 01753 342020.